Shipping Policy
How We Ship
All orders are shipped via Australia Post. We ship to addresses within Australia only.
Shipping Rates
- Flat rate shipping: $9.95 per order
- Free shipping: on all orders $80.00 and over (calculated before any discounts or coupons are applied)
Processing Times
Orders are processed and dispatched within 2 business days of payment being confirmed. Orders placed on weekends or Queensland public holidays will be processed on the next business day.
Delivery Timeframes
Once dispatched, estimated delivery times via Australia Post are:
- Metro areas: 2–5 business days
- Regional areas: 4–8 business days
These are estimates provided by Australia Post and are not guaranteed. Delivery times may be longer during peak periods (e.g. Christmas, Easter, or public holidays).
Tracking
You will receive an email with your tracking number once your order has been dispatched. You can track your parcel at auspost.com.au or by calling Australia Post on 13 76 78.
Liability for Delivery
The Oil Tree is not liable for any lost, stolen, or damaged items once Australia Post has taken possession of your parcel. If your order is not delivered within the expected timeframe, please contact Australia Post directly and quote your tracking number.
If your parcel is lost or damaged in transit, please contact us at info@theoiltree.com.au and we will assist you in lodging a claim with Australia Post where applicable.
Incorrect Address
Please ensure your delivery address is correct at the time of ordering. The Oil Tree is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your delivery address, please contact us immediately at info@theoiltree.com.au and we will do our best to correct it before dispatch.
Return and Refund Policy
Your rights under the Australian Consumer Law (ACL) are in addition to, and not limited by, our store policy below. Under the ACL, you are entitled to consumer guarantees including that goods are of acceptable quality, match their description, and are fit for purpose.
Your Rights Under the Australian Consumer Law
Under the Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010 (Cth)), our products come with guarantees that cannot be excluded. If a product has a major failure, you are entitled to:
- A replacement or full refund; and
- Compensation for any other reasonably foreseeable loss or damage.
If a product fails to meet a consumer guarantee but the failure is not major, we are entitled to choose to give you a repair, replacement or refund.
For more information about your rights as a consumer, visit the ACCC at accc.gov.au or the Queensland Office of Fair Trading at fairtrading.qld.gov.au.
Our Store Return Policy
In addition to your rights under the ACL, we offer the following returns policy:
- You may return most new, unopened items within 30 days of delivery for a full refund.
- Product seals must be intact and unbroken.
- The product must be in its original, undamaged condition.
- We will pay the return shipping costs if the return is a result of our error (e.g. you received an incorrect or defective item).
- If you are returning an item for change of mind, return postage is at your expense.
How to Request a Return
To initiate a return, please email us at info@theoiltree.com.au with your order number, the item(s) you wish to return, and the reason for the return. We will respond within 2 business days with return instructions.
Condition of Returns
We recommend taking photographs of your items before sending them back to us, in case they are damaged in transit. We do not cover damage caused during return postage unless the item was already faulty or incorrect.
Refund Processing
Refunds are processed after the returned item(s) have been received and inspected. Once approved, the refund will be applied to your original payment method within 5–10 business days, depending on your bank or payment provider.
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us immediately at info@theoiltree.com.au. We will arrange a replacement or full refund at no additional cost to you, consistent with your rights under the Australian Consumer Law.
Contact
For returns and refunds enquiries, please contact us at info@theoiltree.com.au.
Last updated: June 2026